Customer Success Lead
Harbourline Logistics
Full-timeOnsiteCustomer ServiceMid-level (3-5 years)
Port Harcourt, Rivers, Nigeria₦500,000 - ₦750,000 / monthApply by 25 Aug 2026
Description
Harbourline Logistics needs a Customer Success Lead to manage key client relationships and lead a small support team across its Port Harcourt operations.
Qualifications
B.Sc in any discipline
Requirements
- 3-5 years in customer success, account management or support leadership
- Calm, solutions-oriented communication style
- Experience in logistics, freight or supply chain is a plus
- Comfortable working with CRM and support ticketing tools
Responsibilities
- Own relationships with Harbourline's top logistics clients
- Lead and coach a team of customer support representatives
- Track and report on customer satisfaction and retention metrics
- Work with operations to resolve escalated delivery issues quickly